Question 1

DO YOUR CV WRITERS HAVE EXPERIENCE IN MY INDUSTRY?

Accepted Answer

We have experience writing CVs in most career fields and industries. This is possible because our writers are from the recruitment industry. This means that our CV writers understand what hiring managers and business owners are looking for in an application! Once your order is placed, our management team will assign your project to the most suited CV writer to give you the best possible advantage in securing an interview.

Our experience includes, but is not limited to:
• Accounting & Finance
• Administration & Office Support
• Arts & Entertainment
• Building & Construction
• Call Centre & Customer Service
• Community Services
• Design & Architecture
• Education & Training
• Engineering
• FMCG
• Government & Defence
• Graduate Programs
• Hospitality & Tourism
• HR & Recruitment
• Insurance & Superannuation
• IT & Telecommunications
• Legal
• Manufacturing, Transport & Logistics
• Media & Communications
• Medical & Healthcare
• Mining
• Not-for-Profit / NGOs
• Project Management
• Real Estate & Property
• Sales & Marketing
• Self-employment
• Sport & Recreation
• Trades & Other Services

Question 2

WHO ARE YOUR SERVICES SUITABLE FOR?

Accepted Answer

We have written thousands of CV for a vastly varied clientele, ranging from students to CEOs. We always match our clients with the CV writer who has the most experience in their field. Our services suit everyone looking for a professionally written CV.

Question 3

WHY HIRE A PROFESSIONAL TO WRITE MY CV?

Accepted Answer

Professional CV writers possess significant experience in writing captivating and compelling documents that result in job seekers being invited to interviews. The experts at CV People know how to craft a powerful document that will effectively highlight your qualifications, achievements, experience and skills, making your CV jump out to potential employers. We guarantee you a well-written and result-oriented CV. No matter which industry you work in, your documents will be written by a certified CV writer and recruitment specialist.

Question 4

CV & RESUME - IS THERE A DIFFERENCE?

Accepted Answer

In the US and Canada, a resume is the standard for job applications. This is usually a 1-page career overview document. In the UK and Europe, a CV is the standard for job applications and typically goes into more detail than a North American resume. In New Zealand, we use the term CV, a document that is more in line with the UK and European standard, usually spanning 2 pages and possibly beyond dependant on your experience.

Question 5

HOW DO I KNOW WHICH EMPLOYMENT LEVEL I NEED TO SELECT WHEN ORDERING MY RESUME?

Accepted Answer

There are 4 career levels that you can choose from. Please ensure you select the appropriate career level based on the descriptions below. We have specific teams that work within these career levels, failure to order the correct career level could result in your project being assigned to the wrong department. Please check with our team if you are unsure.

The Recent Graduate Department:​
This team works with recent school, college or university graduates with under 2 years of TOTAL work experience.

The Professional Department:
This team works with professionals and tradespeople possessing over 2 years of TOTAL work experience at non-managerial level.

The Management Department:
This team works with team leaders and mid-level managers who oversee a team or department.

The Executive Department:
This team works with C-level professionals i.e. Directors, VPs, Presidents, General Managers, etc.

If you would like one-on-one assistance to discuss which category you fall under, feel free to contact our highly qualified support team either via live chat, email, or phone. Our office is open 24 hours, From 9am Monday - 5pm Friday.

*Total work experience is any employment experience in any industry.

Question 6

HOW DO I GET STARTED?

Accepted Answer

Our full process can be found here.

Question 7

HOW MUCH DO YOU CHARGE?

Accepted Answer

Our pricing depends on a few factors. Firstly, we have different packages to choose from and the price depends on the services you select. Our full CV pricing can be found here.

Question 8

WHAT HAPPENS ONCE I'VE PLACED MY ORDER?

Accepted Answer

You will receive an automatic order confirmation email (check your spam if you haven't received it). Your order confirmation email contains your unique order reference number and a link to our online portal where you can upload your existing documents or information. Once we have received this, we will assign your project to the most suitable CV writer in our business by 5pm the following business day.
How To Book & Activate Your Project Q4 2020 Update02:57
How To Book & Activate Your Project Q4 2020 Update
9/18/2020
Learn how to register on our writers platform, upload your old CV and activate your project. Once this is done, we will assign your project to a writer.

Question 9

DO YOU OFFER DISCOUNTS?

Accepted Answer

From time to time we will run promotions on our CV package services giving you the opportunity to receive even better value from us. If we are running any promotions, these will be displayed on our services page here. Our website prices are final. We do not negotiate on the prices advertised online.

Question 10

​CAN I PLACE MY ORDER BY PHONE?

Accepted Answer

Yes - give us a call on 0800 448 0228 to book in your project.

Question 11

IS MY ONLINE PAYMENT SECURE?

Accepted Answer

Yes! Our website uses SSL meaning your connection to our site and all information uploaded is secure. We also run McAfee Website Protection on our site to protect your information even further. We use Stripe to process our payments which means we don't see your card details. Your payment is processed directly through Stipes' encrypted server giving you the protection of the world's largest payment merchant.

Question 12

I HAVEN'T RECEIVED MY ORDER CONFIRMATION EMAIL

Accepted Answer

Please check your junk/spam folder. Your order confirmation email is automatically sent to the email address you provide on the placement of your order. If you have entered an incorrect email address please contact our support team.

Question 13

HOW QUICKLY WILL I GET MY NEW DOCUMENTS?

Accepted Answer

Once you have registered on our platform and activated your project our management team will assign your project by 5pm the following business day. Your assigned CV writer will then request a time for your consultation call, or carry this out via the online chat in our platform if you aren't available for a phone call. Once your consultation has taken place and your CV writer has all the information they need, you can expect your first drafts within 2 business days.

Please note: we are a professional career consulting company and our office is closed on weekends. While some of our CV writers do choose to work overtime from home on weekends, Saturday and Sunday do not constitute 'business days' within our company and our offices are closed.

Question 14

WHO WILL BE WORKING ON MY CV? DO I SPEAK TO THEM?

Accepted Answer

Of course. We have a team of over 100 professional CV writers who specialise in writing CVs for approximately 40 different career fields, most of whom are from the recruitment industry. For any individual projects, we assign the CV to a writer in the same field. All our CV writers are UK based and are contactable Monday - Friday.

Question 15

WHERE WILL MY CV WRITER BE BASED? DO I NEED TO MEET THEM IN PERSON?

Accepted Answer

Our CV writers are based throughout the UK, some work within our offices in Harrogate, and some work remotely from home. Because we assign your project to the most suitable CV writer in our business they may not be based in your local office. However, our CV consultations are completed on the phone or through our online chat to speed up the process and reduce costs.

Question 16

​HOW CAN I COMMUNICATE WITH MY CV WRITER?

Accepted Answer

Once your project is assigned to your CV writer you can contact them directly through the chat function in your account or by phone. We avoid using emails as they can sometimes end up in spam and important messages can be missed.

Question 17

HOW LONG DOES THE FULL PROCESS TAKE TO COMPLETE?

Accepted Answer

This varies from client to client. We work on your documents until you are 100% happy. We provide the first draft within 2 business days of your consultation call and any requested revisions within 1 business day. Projects usually require revisions as no one knows your own experience as well as you, please bear this in mind when engaging our services. We recommend starting the process at least 10 business days before application deadlines to ensure your documents align perfectly with your own skills and experience and are tailored toward the position you are applying for.

Question 18

DO YOU WRITE CVS FOR PEOPLE OUTSIDE OF THE UK?

Accepted Answer

Yes, we do. CV People UK is part of Careers Expert Group, an international company with regional offices in Australia, Canada, the UK, the US, Ireland, New Zealand, Hong Kong, United Arab Emirates and Singapore. If you are based in one of these countries we recommend ordering directly from that office, links to which can be found at the bottom of this page. If you are moving to the UK or not based in one of these countries we would be happy to complete your project from our Harrogate head office.

Question 19

CAN I ASK FOR REVISIONS? HOW LONG DO THEY TAKE?

Accepted Answer

Yes! We are here to ensure that your professional CV meets all your expectations and requirements. If you feel that there is something lacking in your new CV, you can send it for an unlimited number of revisions. For further information regarding the service, please take a look at our Guarantees page. Your CV writer will deliver requested revisions by close of business, the following business day providing they have had the opportunity to clarify any extra information with you.

Question 20

CAN I HAVE MULTIPLE DESIGNS/VERSIONS OF MY CV?

Accepted Answer

If you require multiple designs of your CV, this will incur our CV redesign fee of £35 for each version which can be purchased here. If you wish to change the written content of your new CV for different applications, you will be required to purchase additional time for your writer at a rate of £35 p/h, which can be done here.

Question 21

WILL I BE ABLE TO EDIT MY DOCUMENTS IN THE FUTURE?

Accepted Answer

Absolutely! We understand more than anyone the importance of keeping your CV up-to-date while also adjusting it to particular vacancies. After you confirm your acceptance of the order, we deliver the final documents in PDF and Microsoft Word 2019 formats which you can edit anytime.

Question 22

WHAT WILL MY CV LOOK LIKE?

Accepted Answer

We have 6 designs that you are able to choose from which can be found here. When engaging our services you will have the option to select a preferred style/design for your new CV. If your assigned CV writer advises against your selected design and doesn't believe it is suitable for your profession/industry, they will let you know during your consultation call where you can agree on another design. Please note we do not work from templates; your CV will be designed around the written content of your professionally written CV.

Question 23

IS THERE A TIME LIMIT WHEN WORKING WITH YOU?

Accepted Answer

There is no time limit and we will keep working on your documents until you are 100% happy. However, to maintain and manage our writer's workload, we do ask you to close your project out once you are satisfied with your documents. If we do not hear from you within 14 days after submitting your new documents, our platform will automatically close your project due to inactivity.

Question 24

DOES CV PEOPLE GIVE ANY GUARANTEES?

Accepted Answer

We guarantee that you will be invited to more interviews within 90 days of delivery of your final CV. If you don't, your CV writer will rewrite your career documents again and complete any necessary changes free of charge. We are always here for you; our customer service is what sets us apart from everyone else. We also guarantee to deliver the first draft of your document within 2 business days of your initial consultation. The fastest in the industry!

Question 25

ONCE I'VE PLACED MY ORDER CAN I REQUEST A REFUND?

Accepted Answer

This depends.​

Careers Expert Group (CV People & Resume People) provide professional bespoke writing services. There is no trial or grace period after purchasing a writing service. A considerable amount of time and effort goes into critiquing, researching, drafting, writing and proofreading your new documents. It is this time that you are purchasing, rather than a physical product. As resume writing is a bespoke and tailored service, we are unable to offer full refunds once your project has been assigned to a writer. Our refund policy is as follows:​

• If you wish to cancel your order before your project has been assigned to a writer, we will issue you a full refund minus an administration fee of 10% of the original order value for the time taken to process your refund and cancel your project.

• If you wish to cancel your order while it is being drafted, please contact your writer as soon as possible. They will inform you how many hours they have worked on your project thus far, and we will charge you for work already complete at an hourly rate (£35 p/h).

• If you wish to cancel your order after you have been sent the first drafts of your documents, we will not issue a refund unless we are in breach of our own terms and conditions. We will, however, work on your project until you are 100% happy or reassign your project if required.

• Under no circumstances will we issue monetary refunds after 60 days from the placement of your order. Refunds that are approved by our Chief Operating Officer for orders placed more than 60 days ago will be issued by way of a credit voucher which can be redeemed on our website, with no expiry date.

Like any bespoke writing service, you should expect multiple drafts and revisions before a finished product is available. To ensure satisfaction with your final documents, we offer a 100% satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction. ​

In no event will refunds be issued if deadlines are missed. Project lifecycles are unique to each individual's needs and specifications. While first drafts are submitted within two business days of your initial consultation, we recommend starting the process at least ten business days before application deadlines to ensure your documents reflect your own skills and experience and are tailored toward the position you are applying for.

Question 26

WHAT IF I'M NOT HAPPY WITH MY CV?

Accepted Answer

Your CV writer will keep working on your professional CV until you are 100% happy. Sometimes this will require you to list out edits in your account chat or over the phone, our writers will create your documents based on current standards to give you the best chance of securing an interview. If this isn't what you want, you will need to explain in detail to your CV writer how you want the CV written. If, after multiple drafts, you still aren't happy with the CV, please contact our office and we will assign your project to another CV writer free of charge.

Question 27

WHY SHOULD I AVOID CHEAP £50 CVS? WHY ARE SOME COMPANIES CHARGING £1,000+?

Accepted Answer

As with anything in life, you get what you pay for. Unfortunately, the CV writing industry is largely unregulated. This means anyone can claim to be a professional, and with the use of a self-made website offer their services to write your CV with no prior experience in your sector, with professional writing or even recruiting. If you are looking for a fast, budget service, this might be an option for you. However, if you are looking for a professionally written CV that puts you ahead of the competition, we would advise you to stay clear of these low-cost writers. A professional CV and Cover Letter will take around 8 hours to write and design professionally (see our writing process here), so the question to ask yourself is: which expert in their field is completing 8 hours of work for £50 or less? That's actually less than the legal minimum wage! On the other hand, there are companies charging in excess of £1,000 for a CV and Cover Letter, representing an hourly rate in excess of £125 per hour; we believe this is completely unjustified and indeed excessive! CV People seek a charge rate of around £35 per hour, which positions us competitively in the market while ensuring we can afford to employ the industry's top talent to work on your documents.

Frequently Asked Questions

Get The Answer To Our Most Frequently Asked Questions Below. If You
Cant Find The Answer, Give Us A Call Free On 0800 448 0228

Frequently Asked Questions

Get The Answer To Our Most Frequently Asked Questions Below. If You Cant Find The Answer, Give Us A Call Free On 0800 448 0228

Not Answered Your Questions? Call Us Now​Freephone: 0800 448 0228

Get The Answer To Our Most Frequently Asked Questions Below. If You
Cant Find The Answer, Give Us A Call Free On 0800 448 0228

Not Answered Your Questions? Call Us Now

Freephone: 0800 448 0228